Cancellation Policy

True Auto Glass – Albuquerque, New Mexico

Our Commitment to You

At True Auto Glass, we are committed to honoring all scheduled appointments and delivering exceptional mobile auto glass service. We truly value your time and appreciate your understanding as we work together for a smooth experience.

Cancellation & Rescheduling

Appointments more than 24 hours away: Free cancellation or rescheduling with at least 24 hours notice.
Next-Day Appointments: Please cancel by 5:00 PM on the day the appointment was booked.
Same-Day Appointments: Please cancel at least 3 hours before the scheduled time.

Late Cancellation / No-Show Fees:

Less than required notice: $75 fee
Same-day cancellation or no-show: $125 fee or the actual cost of glass already purchased/ordered for your vehicle (whichever is greater)

Specialty / Custom / Used Glass: If specialty, custom-ordered, or used glass has already been purchased for your vehicle, those costs are non-refundable regardless of when cancellation occurs. We pay our suppliers immediately upon ordering and cannot obtain refunds or credits on such glass.

Weather Exceptions

We understand severe weather (heavy snow, ice, flooding, or high winds) can make travel or installation unsafe. In such cases, we will gladly reschedule without a cancellation fee.

Communication Responsibility

To provide the fastest and safest service possible, we require reliable direct communication with the vehicle owner or authorized decision-maker.

Important: If you will be communicating through a third party (e.g., parent or family member), you must clearly inform us at booking and confirm they can promptly reach you. Early morning appointments often require us to pick up glass beforehand. Glass in motion is more likely to break, so we work efficiently to arrive close to the scheduled time. We are not responsible for communication breakdowns caused by unreachable customers or unclear third-party arrangements.

Deposits

Deposits are refundable if cancellation occurs within the allowed timeframes and no glass has been ordered. Once glass is purchased, those costs are non-refundable.

Hold Harmless

You agree to hold True Auto Glass, its owners, and employees harmless from claims or liabilities arising from the enforcement of this cancellation policy.

Communication Consent

By providing contact information, you consent to receive appointment updates via phone, text, or email. You may opt out, but this may affect service notifications.

Dispute Resolution

Disputes will first be addressed through good-faith negotiation. If unresolved, they will proceed to mediation, then litigation in Bernalillo County, New Mexico.

Severability

If any part of this policy is found unenforceable, the remainder remains in effect.